General Rental & Fees

Who handles set-up and clean-up?
You and your vendors are responsible for set-up and removing anything you bring into the venue. Our team handles facility clean-up (sweeping, mopping, bathrooms). All personal and event items must be taken at the end of your rental. If you book planning services, your planner will manage your items and coordinate with your vendors.

How should I layout my event?
We’ll guide you on recommended floor plan layouts and let you know about any restrictions.

How will I know what is included in my rental?
The Windsor Exchange is a blank canvas for your event, but we do include client suites, tables, chairs, and cocktail tables.

Are there any additional or hidden fees?
No surprises - we’re upfront about all costs. Weddings do not have a separate ceremony fee. Any potential extra charges (such as using outside catering vendors or event insurance) are clearly outlined in your rental agreement.

Are there any fees associated with how we pay?
We accept credit card, check, ACH, and Venmo. Credit card payments include a small convenience fee, which you can avoid by using check, ACH, or Venmo.

Do I have to get insurance?
Yes. Clients must provide an event insurance policy. Vendors must show proof of liability insurance, which we often keep on file for returning vendors.

Do you offer any discounts?
We proudly support our frontline workers and are happy to offer a 10% appreciation discount. Planning a wedding soon? Inquire today to check availability and take advantage of discounts up to 50% on select dates, plus 40% off selected discounted dates. (REWRITE AND REMOVE DISCOUNTED AMOUNTS)

What if I still have questions?
We’re always happy to answer questions about what’s included and what services are available as add-ons.

Vendors

What is your vendor policy?
We offer a flexible vendor policy so you can fully customize your event.

What are the vendor load-in and load-out times?

• 24-hour rental: Vendors may load in at 10 AM on the day of your event and load out until 10 AM the following day.

• Hourly rental: Vendors must load in/out within your contracted rental time. Need more time? Just let us know.

What insurance do vendors need?
Vendors must provide proof of liability insurance, which licensed vendors already carry.

Can vendors return the next day to pick up belongings?
Yes, if you’ve booked a 24-hour rental. We recommend assigning someone to take gifts and personal items home the night of your event.

Capacity & Logistics

What is the venue capacity?
Up to 49 guests for a seated event, with additional capacity for cocktail-style receptions.

Where do my guests park?
We offer free on- and off-street parking. Overnight parking is also available.

Are there any close-by hotels?
Yes! We’ll share a curated list of recommended accommodations close to us.

Day of Event

How many hours do I get?
We offer flexible options: hourly, 24-hour, or multi-day rentals. A 24-hour rental gives you plenty of time for set-up, celebration, and tear-down. (Hourly rentals may not be available on peak weekends.)

Is a bartender required?
Yes. If alcohol is being served, a TIPS-certified and insured bartender is required, and all alcohol must be served through them.

Is there a curfew?
There’s no curfew inside, but alcohol service must end at the locally mandated time, and local noise ordinances apply.

Can we have a DJ?
Absolutely! DJs are welcome. Music is allowed until 10:00 p.m., and all vendors must be packed up and out by midnight.

When can we do the rehearsal?
Rehearsals are usually scheduled the day before your event, depending on availability. Please contact us to confirm your time.